Call 9am – 6pm or by appointment.
We’re always here to help. Please feel free to get in touch with us at any time via e-mail or phone regarding questions about your order or any other general questions, comments or feedback. We’re also available via phone Monday thru Friday from 9am to 6pm GMT.
phone: Bee 087 8223042 or Yve 0044 774737 1774
Sales & Promos
Please note that we do not offer rain checks if an item which is discounted, on sale, or out-of-stock at the time of the promotion.
Shipping – General
All orders are usually processed and shipped out within 2 to 3 business days. qwerky is not responsible for service transit time. Transit times are provided by the carrier (Post or Courier) and may vary with package origin and destination, particularly during peak periods. All orders are shipped via Post or Courier. All shipping costs are determined by the weight of the items purchased, the method of shipping chosen and the destination address. If you have any questions regarding shipping, please email us at: firstname.lastname@example.org or call us at 087 8223042
International Shipping – Duties and Fees
Please note that customers are responsible for all international custom and duty fees. These are in addition to, and not included in, the cost of shipping. As a business we are obligated to declare all items as merchandise. We are not able to mark items as “gift”.
Shipping – Notifications
When domestic shipping labels are prepared online and printed, customers will receive notification via email from qwerky. If you do not receive this email within 2 to 4 days after placing your order, please check your Spam/Junk mail folder or contact us.
Shipping – Transit & Insurance
Once an order is given to a shipping carrier, the package then becomes that carrier’s responsibility and qwerky is no longer liable.
Shipping – Incorrect / Insufficient / Misdirected Address / Order Cancellation
If you mistakenly provided us with an incorrect or insufficient address or would like to cancel your order, please contact us immediately with the corrected information. If your order has not yet shipped, we will correct it immediately with no problem. If your order has already been shipped via Post, we must wait until delivery is attempted and then returned back to us before we can change the address or provide you with a refund – please note that original shipping charges are non-refundable and additional shipping charges will incur for reshipment. If your order has already been shipped via Courier, we can contact the carrier to reroute to the correct address – please note that original shipping charges are non-refundable and additional charges will incur for rerouting. In the case where a package is refused and shipped back to us, customers will be responsible for the original shipping charges.
qwerky respects your privacy and will never sell, loan, rent, trade or give away any personal information that you offer during your visit. Personal information provided is only to be used for the services requested, such as processing an order and shipping your package to your address.
We accept Paypal as a form of payment. We also accept Cash on Collection and cheque. Once the cheque has cleared, qwerky will despatch your goods.
Credit Card/Paypal Security
Look for the https:// in the address bar of your browser when you checkout – the ‘s’ stands for ‘secure’. Our security certificate can be viewed by double-clicking the little padlock icon at the bottom of your browser window.
If you do not feel comfortable with using your credit card online, you can call us at 087 8223042 or email us at email@example.com and place your order with us directly and we can arrange Cash on Collection or cheque – once the cheque is cleared, we will despatch the goods immediately.
Vintage & Custom Items
All sales on vintage and custom items are final (we do not offer refunds, credits or exchanges on these items). We describe all vintage items, through both photography and copy, as accurately as possible. If you have any questions or concerns at all about a particular item, please make sure to contact us before you make your purchase.
Returns & Exchanges
Returns on non-vintage items are gladly accepted within 30 days for website credit or exchange. We do not provide refunds or cash back. Please make sure to open and inspect your order within the 30 day period – as any claims cannot be made thereafter. Please note that sale items or items purchased using a discount code are issued an exchange or credit only. All returned items must be returned in original, sealable and unused condition with the original packing materials. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer.
Please address your return to:
Please call us for details.
Upon receipt of the shipment, qwerky will contact you by email to confirm your website credit.
Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. No claims can be made after 48 hours. If for some reason there is damage or defect to your item, please notify us immediately. Call 087 8223042 or email firstname.lastname@example.org for a return authorization on damaged items.
Can I view a piece before purchase?
You are more than welcome to view a piece before you purchase or considering making a purchase. Please contact Bee on 087-822 3042, Yve 0044 4737 1774 or drop us an email at email@example.com to arrange a time and date.